2020 CSMFO Annual Conference

21 Ways to Provide Top Quality Customer Service*

Thu, 10 Jan 2019
8:30 am - 9:45 am

21 Ways to Provide Top Quality Customer Service*

We are all in the service business. Our customers are both internal and external and they expect and need top quality customer service. Each interaction we have on the telephone, at the counter, in a meeting, through email, or at a Council or Board meeting sends a clear message to those we serve regarding our level of dedication to providing excellent customer service. This session focuses on the four-pronged model of meeting the needs of our Customers through Caring, Courteous and Competent behaviors and actions. There are 21 ways to provide top quality customer service, and you will leave this session confident in your organization’s ability to meet standards of excellence.


  • Neil Kupchin, Management and Training Consultant